How can we help?
Browse by topic
Payments & Escrow
Refunds, escrow release, currency.
Shipping & Tracking
Carriers, delivery times, tracking.
Orders
Status, cancellations, disputes.
Account & Security
Login, KYC, 2FA.
Selling on Supirao
Plans, listings, commission.
Buyer Inquiries
Messaging vendors, quotes.
Frequently asked questions
How does escrow protect me as a buyer?
Your payment is held securely until you confirm delivery. If the order doesn’t arrive or doesn’t match the description, you can open a dispute and get refunded.
When are funds released to the seller?
Funds release when the buyer confirms delivery, or automatically 3–7 days after delivery if no dispute is opened.
How do I become a verified vendor?
Sign up, complete the basic KYC form, and our team will review your application within 24–48 hours.
What happens if I open a dispute?
Auto-release pauses, both parties submit evidence, and an admin makes a fair decision typically within 3 business days.
Can I change my selling plan later?
Yes — upgrades unlock features instantly. Downgrades take effect at the next billing cycle.
Still need help?